Greetings from the Cathay Pacific f/c lounge. Our trip got off to an auspicious start thanks to American airline's customer disservice. We arrived at ORD T5 2:15 before our midnight CP flight to HKG, only to discover that American had ticketed but not issued our itinerary. My frantic call to the executive platinum desk triggered a torturous 90- minute race to reissue the ticket, including one dropped call, 2,630 steps of nervous pacing (thx, Fitbit), and 7 primordial screams in the now empty terminal (but far enough away from the CP ticket counter). Fortunately for us, the CP staff were very kind and understanding, and stayed open 20 minutes after their scheduled shutdown to accommodate the woman with the curly hair and forelorn look and her bipolar husband with rising blood pressure. If the flight hadn't been delayed by 25 minutes, we would have been stranded as the AA ticket department took 70 minutes to reissue the ticket. I am looking forward to writing customer service😁 and recommend they cross-sell AA memberships for American frequent flyers, for their service would drive Frances Willard to drink. We hope our bags made it onto the flight😱
